Shipping & Returns

We currently ship to 33 countries. We cannot accept orders for destinations outside this list.

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Destinations may be added or suspended. The list available at checkout is authoritative.

Dangerous goods restricted from air transport — batteries, airbags and fuel-system components among them — may also be refused. If this is identified after ordering, we cancel that item and refund it.

We do not hold stock. Parts are procured from domestic suppliers after you order, so dispatch is not immediate.

Customs inspection, local holidays and peak-season volume can add to these times.

Shipping is priced by total weight and destination. The exact amount is shown on the review screen before payment. Ordering several parts together is cheaper than separate orders because weight is combined.

For large or bulky items, volumetric weight may apply instead of actual weight. This is standard practice in air freight.

• Amounts vary by country and declared value. We neither estimate nor prepay them.
• We declare the actual amount paid. We cannot honour requests to under-declare value.
• If a parcel is returned because the recipient refuses to pay duty, we refund the order less both-way freight and any costs incurred.
• Some countries require a personal customs code or tax identification number for imports. We will request it separately where needed.

When your order ships we email the tracking number and show it in your order history. It can take a day or two for the carrier to register the number in its system.

Full refund or free replacement

• A part number other than the one ordered was shipped
• The item arrived damaged or has a manufacturing defect
• We could not procure the part and cannot ship it

Contact us within 7 days of delivery with photographs showing the packaging and the problem. We cover return shipping in these cases.

Where returns are limited

• Parts that have been fitted or that fitting was attempted on — these cannot be resold.
• Damaged packaging or visible signs of use on the part
• Parts that do not fit because fitment was not verified before ordering — checking the part number is the buyer's responsibility.
• Change of mind — a return is possible, but you pay both-way international freight, which can exceed the price of the part.

Refunds are issued to the original payment method. After we approve a refund, PayPal and your card issuer typically take 5–10 business days to process it.

If an order is cancelled while still authorised but not captured, no charge is made at all. Your bank may take a few days to clear the pending authorisation.

Email support@kpartshub.com with your order number. If you need a part we list as non-shippable, contact us anyway — we will see whether another route is possible.